Delivery and Shipping Information
For Small items
Goods will be dispatched when payment has been received. Delivery will then be made via our nominated courier. Anyone at the delivery address who accepts the goods will be presumed to be authorised to receive the goods.
Deliveries to destinations outside Australia are made by international post. Charges for international delivery destinations are subject to the applicable freight charges determined by the destination point.
Please note that New Zealand customs may charge the recipient taxes, duties and fees on the 'import' of packages. The recipient is the importer of record and must comply with all laws and regulations of the destination country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and can't predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. As these charges are the responsibility of the recipient, please check the customs service to see if charges are applicable. Elsevier Australia will not reimburse customers on these import costs or refund if a customer refuses to pay them or accept delivery due to these unforeseen instances.
For Large Items
After placing your order, we will email you a confirmation and when the item/s will be available for pick up. Pick up is from 921 Rubyvale Sapphire Road, Sapphire, Q, 4702, Monday to Friday 8am to 4pm. Freight on large items is by negotiation.